Currently it is not possible to verify a new user of which the e-mail address is already recognized as an existing account. This happens when a previous sign in attempt failed or when the e-mail you would like to use is already known within another portal.

When you try to sign in as a new user and your account already exists, you will be notified of this by the following message:

Since you cannot activate a new account twice, you can skip the verification steps and directly go to the logon page of your portal in order to reset your account. If you open the URL of your portal you are automatically redirected to the login page: 

You don't have to enter any fields yet, just click "forgot your password?". Since requesting a new password, requires account verification as well, your account will be activated in this same process. 

Enter the e-mail address that is connected to your user account in the designated area of the next screen, and press "Send verification code". You will receive an email in your inbox of the e-mail account you just entered. 

After you have copied the verification code from the email to the designated area, press "Verify code". Your code will be verified and you will get a confirmation.

Press "Continue" - you will be asked to enter a new password and confirm this.

After confirming your new password and clicking Continue, you are now automatically redirected to your portal, already logged in and ready to go! 

If you encounter any questions or issues along the way, please visit our FAQ page or drop us a note at We are happy to help!