More often than not, this is a browser related issue and needs to be fixed by the user him/herself.

Generally speaking, one of the following actions should help you get back on track and fix the browser issues for you.

• Refresh your screen by simultaneously pressing CTRL + F5.
• Clear you cache and cookies.
• Unfortunately we do not support access through Internet Explorer. Try another browser instead. We recommend an updated version of Google Chrome.
• To use this program, javascript must be enabled. You can check whether javascript is enabled for you via this link.

To determine if this is a browser related issue, try accessing the desired page through an incognito or private screen.