A KPI (Key Performance Indicator) page, is a preset page that covers the most frequently used KPI research questions. The scale, calculations and layout have all been preset for your convenience. These question pagess work similarly to the X-Point Scale Question Page, but for these pages, the scale is preset, and you are only allowed to change the text (of the questions, remarks and text in end).
The KPI page type splits up into four different subtypes. These types of pages vary, depending on the type of answer the respondent can provide you with. We recognise the following subtypes:
NPS Question Page
An NPS Question Page is a preset question page that allows you to pose an NPS (Net Promoter score) type question: "How likely is it that you will recommend us to your colleagues, family or fiends? When selecting this question page, the answer will consist of the NPS scale, which runs from 0 - 10. This scale is preset and you will not be able to change it.
CES Question Page
A CES Question Page is a preset question page that allows you to pose a CES (Customer Effort Score) type question: "How much effort did you personally have to put into something to come to a certain resolution?" When selecting this question page, the answer will consist of the CES scale, which runs from 1 - 5. This scale is preset and you will not be able to change it.
CSAT Question Page
A CSAT Question Page is a preset question page that allows you to pose a CSAT (Customer Satisfaction) type question: "How satisfied are you with the service provided by us?" When selecting this question page, the answer will consist of the CSAT scale, which runs from 1 - 10. This scale is preset and you will not be able to change it.
EPS Question Page
An EPS Question Page is a preset question page that allows you to pose a EPS (Energy Pulse Score) type question: "How is your energy level today?" When selecting this question page, the answer will consist of the EPS scale, which runs from 1 - 5. This scale is preset and you will not be able to change it.