The communication settings of your portal are by default set up with a (no-reply) email address in the same format as your portal URL. When emails are sent from your portal, such as email invites to respondents or activation mails to your users, they are sent from this default email address.

You can customize the Sender Name that is displayed for this email address so recipients of the email can see your company name. It is also possible to add an alternative reply email address to ensure you receive any replies to the emails. 

In order to update these settings, click on the pencil icons in the Action column. A more detailed overview will open, where you can update these default settings to reflect your companies contact details: 

All fields are editable, except the actual sender email. This is due to the fact that an email domain must first be verified before it can be used by the portal to send out emails. 

So if you want the sender email to be an actual email address of your company, you first need to verify the domain. To set this up, click on ‘Add email’ at the top right corner of the screen. 

You are asked to fill out the same information, but now you are able to add your own custom email address for the sender email. 


Click Create to confirm. This will add your custom domain as a new entry in the list, including two buttons behind it. 

You now need to verify this email domain in order to be able to use it. Use the download button to download a configuration file. Provide this configuration file to the system administrator of your email domain so they can add it. Once this is done, use the verify button to activate the email domain in your portal. If it is successful, you will see the green ‘Verified’ text. The inserted email address is now automatically added and available: 

In the action column you can delete an email address that you no longer wish to use. With the edit pencil you can update the details, and indicate if that email address should by default be used as the sender email towards respondents (Data Collection) or users of your portal (Portal communication). 



Finally, on the Active/Inactive column switch the email address to active to ensure it is available in your Personal invite scheduler in the dropdown for Sender email, and your custom email domain is ready to be used!