This article informs you on what reminders are for and how you can set them up.

Since it’s possible that a respondent forgets to complete a questionnaire or simply forgets about having received the invitation, we provide you with an option to send them a reminder. You are able to send a maximum of three reminders.

The e-mail setup for a reminder e-mail works in the same way as for the initial invite e-mail and you can read all about it here.

On your right hand side you will be able to determine the number of reminders a respondent will receive after not having completed a questionnaire, as well as the number of days after which the reminders will be sent.

For instance: If you choose to send out 2 reminders to a respondent, you will be given the choice to send the first reminder between x days after the initial email has been sent. Let’s say you want the respondent to receive a reminder after 7 days. If you would like to send the respondent yet another reminder, 3 weeks after the initial invitation was sent, you will start your count after the email that was sent last. So this will be 14 days after the first reminder.

Since the e-mail link will remain valid for a total of 90 days, the final reminder cannot be sent more than 90 days after the initial email has been sent.

Active on web

By default, the reminder will be sent to all respondent that have not completed filling out a questionnaire. The means respondents that have not started yet, but also respondents that left the questionnaire half way through. These respondents, which have the status Active, can continue in the questionnaire at the same point they have left it. 

If you want the reminder to be sent only to new respondents who haven't started yet, you can turn the switch for 'Active on web' off.