When adding a new project to your project list, you are offered a choice of three variables to determine the type of project you wish to run: Voice of Customer, Voice of Employee and Voice of Business. In this article we'll be focusing on the Voice of Curstomer-type.
Voice of Employee literally means the voice of the employee. By investigating the overall Employee Engagement in terms of expectations, preferences and aversions, you learn to understand what really drives your Employees. This way you really get to know your employee and you discover what your employee appreciates, misses and what (s)he wants.
By hearing negative and positive feedback, you will be able to improve upon your weaknesses but also immediately see where you score well. After all, happy employees generate happy customers!
There are countless ways to measure the voice of the employee. Two frequently-used methods are the Energy Pulse and the Culture scan. The subtypes we offer to accommodate these options are Employee Feedback Monitor, 360 Feedback and the Culture Scan.