The ResponsePercentage is the percentage of respondents that has started filling out your questionnaire. 


Respondent status

There are three type of respondent statuses in our software. Each respondent status is represented by a value.

New: When the questionnaire is made available to the respondent (value = 1).
Active: When the questionnaire is opened by the respondent and he or she in the process of filling out the questionnaire, but hasn’t finished it yet (value = 2).
Complete: when the respondent has questionnaire is completely filled out the questionnaire and reached the end page (value = 3).



To calculate the Response Percentage, you take the number of respondents that have started filling out the questionnaire, but have not finished it (yet), as well as those that have fully completed the questionnaire. You divide that sum by the total number of respondents that has the questionnaire been made available to them.

This translates into the following formula:

Response percentage = (# Active + # Complete) / (# New + # Active + # Complete) x 100%

If you include the “n” in your widget, the n will represent all records that the calculation is made over, so all new, active and completed records

A response percentage of 47% means that out of every 100 respondents that the questionnaire has been made available to, 47 respondents have "responded" to that invite by starting to fill out the questionnaire.

Please Note: If this calculation type is not yet available in your widget, please add it to your allowed calculations list via the Portal Management menu. You can find your active list of available calculations under the “Portal” menu, in the “Reporting KPI & Calculations” tab