The completed percentage is the percentage of respondents that have started the questionnaire and that have also filled it out completely till the end. If this percentage is low, it means that a lot of respondents quit the questionnaire halfway through, so you might want to evaluate if any improvements can be made.
There are three type of respondent statuses in our software. Each respondents status is being represented by a value.
- New Respondents: when the questionnaire is send to the respondent. (value = 1)
- Active Respondents: when the questionnaire is opended by the respondent and he or she is in the process of filling out the questionnaire, but hasn't finished it yet. (value = 2)
- Completed Respondents: when the questionnaire is completed filled out till the end by the respondent, the status is updated to completed. (value = 3)
To calculate the respondent status, you take the total number of respondents that have completed the questionnaire and you divide that by the total number of respondents that have actually started the questionnaire (=actives and completes combined).
This translates into the following formula:
Completed Response Percentage = (total number of Completed / (Total number of Active + Completed)) * 100
A completed percentage of 81% means that of every 100 respondents that access your questionnaire and start filling it out, 81 respondents fill it out completely till the end.