IRIS-module FAQ

My screen freezes or loops and nothing happens.
More often than not, this is a browser related issue and needs to be fixed by the user him/herself. Generally speaking, one of the following actions sho...
Fri, 8 Feb, 2019 at 11:39 AM
A user with the same ID already exists.
This means that your user ID (i.e. your email address) is already known in the backend, Since your user ID already exists, it is not possible to activat...
Fri, 8 Feb, 2019 at 11:39 AM
An employee is able to access too many questionnaires.
First, check what questionnaires are visible to the collaborator that he/she shouldn't have access to. Go to the corresponding Project, Scheduler a...
Fri, 8 Feb, 2019 at 11:39 AM
My employee cannot see the proper questionnaires.
This can have multiple causes and is most likely setting related. Please navigate to the planner and scheduler and perform the following checks: Is...
Fri, 8 Feb, 2019 at 11:39 AM
I have removed a user, but I can't re-use the email address.
This is a correct observation. When trying to add a user with the same email address that has been used before, a red circle with an "x" will appe...
Fri, 8 Feb, 2019 at 11:39 AM
I have deleted a user from a group, but the user can still see questionnaires concerning that group.
Removing a user from a group will not result in him or her not being able to access a questionnaire that (s)he has been assigned to. Since your actions ...
Fri, 8 Feb, 2019 at 11:38 AM
My entered data doesn't seem to get stored.
Nothing is more frustrating to get back from your coffee break and realize that your data has vanished. The questionnaires in the IRIS module have been ...
Fri, 8 Feb, 2019 at 11:38 AM
When running an export, I see variables that do not belong to the questionnaire I used.
An IRIS project consists of but one questionnaire. It depends on the target group you selected when setting up your scheduler which questions within a parti...
Fri, 8 Feb, 2019 at 11:38 AM
The export sometimes shows me "0" while at other times it shows me blank cells. Is there anything wrong?
No there isnt. A "0" and a blank cell mean two different things. A "0" is actual data. It might be a variable to an answer, or an indica...
Fri, 8 Feb, 2019 at 11:38 AM