Calculations

Customer Effort Score 7-point scale to index
The Customer Effort Score (CES) is a customer-oriented KPI that gives you insight about a customer's experience during their customer journey.  The ori...
Wed, 8 Jan, 2020 at 10:23 AM
Net Promoter Score calculated towards european standards
The Net Promoter Score is a commonly used measurement for customer loyalty, where you ask your customer how likely it is that they would recommend your prod...
Wed, 8 Jan, 2020 at 10:29 AM
Customer Satisfaction Score 10 Point scale to European standards
The Customer Satisfaction Score is the main KPI of the Customer Satisfaction Research (CSAT): a measurement where you ask customers how satisfied they are w...
Wed, 8 Jan, 2020 at 10:41 AM
TopBox
The top-box (also referred to as top-two-box or top-three-box scores) is a calculation method for scale questions. It is the sum of percentages for the high...
Wed, 18 Mar, 2020 at 11:21 PM
BottomBox
The bottom-box (also referred to as bottom-two-box or bottom-three-box scores) is a calculation method for scale questions. It is the sum of percentages for...
Wed, 18 Mar, 2020 at 11:25 PM
Response Percentage
The ResponsePercentage is the percentage of respondents that has started filling out your questionnaire.    Respondent status There are three type of res...
Wed, 17 Feb, 2021 at 2:58 PM
Completed Percentage
The CompletedPercentage is the percentage of respondents that has filled out the questionnaire to completion. If this percentage is low, it means that a lot...
Fri, 12 Feb, 2021 at 11:11 AM
Percentage that a value is (or values are) available in the project within a variable
This calculation method can be used to calculate how much a value, or more values, are being selected by the respondents in one variable (for example, a que...
Wed, 8 Jan, 2020 at 4:12 PM
IndexScore5pnt
Calculation: For the IndexScore 5pnt calculation, every category on a 5-point scale gets points. The division for this is as follows: Category 1 - 0 po...
Thu, 16 Apr, 2020 at 8:11 AM