SSO, or Single Sign-On, is an authentication process that allows a user to access multiple applications or services with a single set of login credentials. If you work at a company that utilizes SSO, our software can now be set up to match those credentials.
As an admin user, you can set this up in the Authentication & Security tab of the Portal section in the main menu. The regular CX management protocol of logging in (MFA for admin and guru users and OTP for Collaborators) is selected per default.
Next to this protocol we offer 3 standard options to log in, using SSO: Logging in with your Google account, your Microsoft account or your Apple account.
Finally we also offer an option to set up your own Custom SSO, aligned to your company identity provider. Simply click on the “Set up" button and you will be asked to fill out a form requesting all information that is required to set up custom SSO login.
Once you have completed filling out the form click Save and Submit and your entry will be verified.
If all fields have been correctly filled out, the status will display as Configured and you can log in using your Custom SSO credentials.
Please note: At all times one of the login protocols should be turned on. It is not possible to deactivate all protocols.
For good measure, we recommend to keep the system default activated, as it makes sure our support team is able to provide assistance for which they need to access the portal.
Emmy van Doornmalen
SSO, or Single Sign-On, is an authentication process that allows a user to access multiple applications or services with a single set of login credentials.
If you work at a company that utilizes SSO, our software can now be set up to match those credentials.
As an admin user, you can set this up in the Authentication & Security tab of the Portal section in the main menu. The regular CX management protocol of logging in (MFA for admin and guru users and OTP for Collaborators) is selected per default.
Next to this protocol we offer 3 standard options to log in, using SSO: Logging in with your Google account, your Microsoft account or your Apple account.
Finally we also offer an option to set up your own Custom SSO, aligned to your company identity provider. Simply click on the “Set up" button and you will be asked to fill out a form requesting all information that is required to set up custom SSO login.
Once you have completed filling out the form click Save and Submit and your entry will be verified.
If all fields have been correctly filled out, the status will display as Configured and you can log in using your Custom SSO credentials.
Please note: At all times one of the login protocols should be turned on. It is not possible to deactivate all protocols.
For good measure, we recommend to keep the system default activated, as it makes sure our support team is able to provide assistance for which they need to access the portal.