Corporate security oftentimes requires you to change your password regularly. Or sometimes we just forget. We are human, after all.
This is how you do it.
First go to the url of your portal.
You don't have to enter any fields yet, just click "forgot your password?". Since requesting a new password, requires account verification, as well, your account will be activated in this same process.
Enter your password in the designated area of the next screen, and press "Send verification code". You will receive an email in your inbox of the account you just entered. (Please make sure this is in fact the same email address as the one linked to the account that is being verified)
After you have copied the verification code from the email to the designated area, press "verify code". Your code will be verified and you will get a confirmation of your account verification on screen.
Press "Continue" - you don't want to change the e-mail and you will be asked to enter a new password and confirm this.
Confirming this will allow you to enter the portal.
- FAQ: My screen freezes, loops, or does not redirect.
It is very likely your problems are browser related. We advise to use an updated version of Google Chrome.