Information security guidelines often requires you to change your password regularly. Or sometimes we just forget; that happens to the best of us. This is how you reset your password:

First go to the login page of your portal, for example 

You don't have to enter any fields yet, just click "forgot your password?". Since requesting a new password requires account verification, your account will also automatically be reactivated in this same process.

Enter your email address in the designated area of the next screen, and press "Send verification code". You will receive an email in your inbox of the account you just entered. (Please make sure this is in fact the same email address as the one linked to the account that is being verified)

After you have copied the verification code from the email to the designated area, press "verify code". Your code will be verified and you will get a confirmation of your account verification on screen.

Press "Continue" - you don't want to change the e-mail - and you will be asked to enter a new password of your own choosing and hit Continue to confirm.  

Once confirmed you will automatically be redirected and logged into your portal. Easy as that!

If you encounter any questions or issues along the way, please visit our FAQ page or drop us a note at We are happy to help!